Job Description
* Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued.
* Handle member check-ins, bookings, and inquiries efficiently and accurately.
* Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs.
* Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting.
* Assist with membership sign-ups and renewals, providing information and guidance on membership options.
* Support the management team with administrative tasks, including scheduling, record-keeping, and reporting.
* Coordinate with other departments to ensure smooth operations and a seamless experience for members.
* Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution.
* Assist in promoting club events, classes, and services to enhance member engagement and participation.
* Ensure compliance with all health and safety regulations, maintaining a safe environment for all.
Qualifications
* Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.
* A passion for providing excellent customer service and creating a welcoming environment.
* Strong communication and interpersonal skills, with the ability to engage positively with members and staff.
* Highly organised with the ability to multitask and manage time effectively.
* A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.
* Basic administrative skills, including familiarity with booking systems and handling payments.
* A team player with a positive attitude and a willingness to help wherever needed.
* Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.
* Required to serve alcohol
Additional Information
* Think without limits - Think fast, fearlessly, and take the team with you.
* Own it and back yourself - Own the basics, own your role, and own the results.
* Be relevant - Relevant to our people, our partners, and the planet.