Job Title: Logistics and Customer Service Administrator
Location: Helsby, Frodsham, WA6 0DJ
Salary: £26,000 - £30,000 per annum
Job Type: Full time, Permanent
Hours: 38 hours per week: Monday to Thursday 07:30 - 16:00hrs, Friday 07:30 - 12:50hrs
About Heat Trace Limited:
Heat Trace Limited is a global leader in the design, manufacture, and supply of electric heat tracing systems. With a strong commitment to innovation, quality, and customer satisfaction, we serve a wide range of industries including oil & gas, chemical, power generation, and infrastructure.
About the Role:
This position combines both customer service and shipping responsibilities within a busy, fast-moving department within a manufacturing company. The role ensures orders are processed accurately, quotes are prepared efficiently, deliveries run smoothly, and customers receive a consistently high level of service. It requires strong multitasking skills, excellent attention to detail, and the ability to work both independently and as part of a team.
Experience with an ERP and/or CRM system is essential. The successful candidate should have either a background in customer service or experience with shipping formalities. Effective and confident communication with internal teams, as well as with overseas customers, suppliers, and carriers, is a key part of the role. The position involves switching between customer service and logistics tasks based on operational priorities while maintaining a high standard of accuracy and service.
Key Responsibilities
Customer Service:
* Process customer orders accurately and efficiently.
* Prepare and issue customer quotations.
* Respond to customer enquiries by phone and email in line with business requirements.
* Provide updates on order status, lead times, and delivery schedules.
* Maintain accurate customer records and order information within the ERP/CRM system.
Shipping & Logistics:
* Arrange domestic and international shipments, including export and import processes.
* Prepare shipping documentation such as commercial invoices, packing lists, and export declarations.
* Ensure compliance with shipping regulations and customer requirements.
* Track shipments and proactively resolve delays or discrepancies. Liaise with freight forwarders,
* carriers, and suppliers to arrange collections and deliveries.
* Support the despatch team with information needed for accurate order fulfilment.
Cross-Functional Collaboration
* Work closely with necessary internal teams / departments to ensure smooth and efficient order flow.
* Communicate clearly with overseas customers and suppliers regarding order and shipping requirements, documentation, and schedules.
* Support continuous improvement initiatives within customer service and logistics.
About you:
Skills & Experience:
Essential:
* Strong multitasking ability and organisational skills.
* Excellent attention to detail and accuracy.
* Confident communicator with clear written and verbal communication skills.
* Ability to work independently and collaboratively within a team.
* Background in customer service or shipping/logistics (one or the other essential).
* Experience with ERP, CRM, or quoting systems (e.g., Epicor, OpenCRM).
Desirable:
* Knowledge of export/import documentation and shipping processes.
* Experience working with overseas customers or suppliers.
* Time management skills, prioritise workload.
Personal Attributes:
* Professional, positive, and customer‑focused attitude.
* Adaptable and comfortable managing changing priorities.
* Reliable, organised, and committed to delivering high‑quality work.
* Ability to remain calm under pressure.
Benefits:
* Pension scheme
* Health Shield scheme
* Group Life Assurance
* Training & Personal Development
* 25 days holiday plus bank holidays (increase with service)
Please Note:
No agencies.
Please click APPLY to submit your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Logistics Administration, Administrator, Customer Service, Customer Service Administrator, Client Service Executive, Office Administration, Goods In, Goods Out, Transport Admin, Transport Administration, Logistics Coordinator may also be considered for this role.
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