Overview
We're looking for a passionate and proactive Deputy Manager to join the leadership team at our Wokingham Pet Care Centre. This role is about more than just supporting day-to-day operations it's about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people. As Deputy Manager, you'll work closely with the Store Manager and take shared responsibility for the pet care centre's performance, team development, and customer engagement. You'll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment.
Responsibilities
* Leading from the front, setting the tone, inspiring your team, and driving performance.
* Managing store operations, from stock control and merchandising to operational excellence and compliance.
* Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported.
* Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor and their pets.
* Living and breathing our values to help us become the Best Pet Care Business in the World.
Qualifications
* Experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor.
* Experience with KPI's and driving team performance.
* A passion for people, coaching, developing, and motivating those around you to do their best.
* A love for delivering great results and an eye for operational excellence.
* Strong communication and organisational skills; ability to stay calm on busy days.
* Flexibility to work a 7-day rota including weekends and bank holidays.
What’s in it for you
We’ll set you up for success with industry-leading training, a comprehensive 6-month onboarding programme, and continuous development to help you thrive in pet care, customer service, team leadership, and beyond. You’ll also enjoy generous colleague discounts, career progression opportunities, and the chance to make a real impact in your community.
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