Job overview
Are you ready to take on a bold, career-defining challenge in 2026? If so, this could be the perfect opportunity for you!
We’re seeking an experienced, full-time Service Delivery Manager to join our team and make a real impact. In this pivotal role, you’ll strengthen our Critical Care Division by providing dynamic operational leadership and empowering our administrative and clerical teams to deliver their very best.
The successful candidate will have autonomy in managing a team of administrative and housekeeping staff, offering training, support, and guidance to maintain and enhance service levels consistently across our 4 wards. Collaborating closely with nursing and medical leaders, you will oversee environmental aspects and collaborate with the wider Multidisciplinary Team (MDT) on projects and initiatives to enhance our clinical services.
Responsibilities also include dedicated project and administrative support for MDT initiatives, such as organising meetings, taking minutes, and developing action plans. Working in tandem with the counterpart Service Delivery Manager, this role ensures robust administration processes across our 4 Critical Care Units, necessitating cross-site collaboration.
This presents an excellent opportunity for individuals seeking a lateral move to gain managerial experience in a clinical service or those aspiring to step into a management role.
Remote working of up to 2 days per week can be considered but flexibility with on-site days is a must.
Main duties of the job
We are looking for someone who fulfills the below criteria:
• Educated to Degree level or equivalent professional qualification
• Previous managerial experience in a large and complex organisation preferably within the NHS
• Excellent communication skills, including the ability to liaise and negotiate effectively with other members of the Clinical and Divisional management team.
• Proven track record of working under pressure with the ability to manage an extremely busy workload, working efficiently to meet strict deadlines
• You must be a quick learner, proactive and able to problem solve
• must be strongly orientated towards service and staff improvement
• Ability to remain confident and calm under pressure
• Intermediate to advanced IT skills in all Microsoft packages
Candidates must be able to multi-task numerous jobs each day and be flexible with their approach to work and adapt to competing and changing demands in our fast-paced environment.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
1. University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
2. National Hospital for Neurology and Neurosurgery
3. Royal National ENT and Eastman Dental Hospitals
4. University College Hospital Grafton Way Building
5. Royal London Hospital for Integrated Medicine
6. University College Hospital Macmillan Cancer Centre
7. The Hospital for Tropical Diseases
8. University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.