Job Description
Mental Health Triage Advisor
Do you have a level 3 qualification in health/social care or significant experience in a mental health-based field
Join South Birmingham’s locality-based counselling service operates from community hubs and outreach venues including GP practices, community centres and Family Hubs across Edgbaston and Northfield.
Position: Mental Health Triage Advisor
Location: Harborne (covering South Birmingham) /Hybrid
Hours: Part-time, 18.5 hours per week
Contract: 2 years fixed term
Salary: £27,000 per annum (pro rata)
Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and subsidised parking.
Closing Date: Sunday 27th April (midnight)
Interview Date: 7th/8th May 2026
The Role
The service provides accessible, culturally competent mental health support to diverse communities through a range of brief interventions and therapeutic modalities.
You will support the delivery of timely, compassionate, and effective triage for people presenting with emotional wellbeing or mental health concerns. You will act as the first point of contact, gathering key information, assessing presenting needs, ensuring safe decision-making, and coordinating signposting or onward referral to appropriate community, or clinical services. Triage support will involve both telephone and community-based support as required and appropriate.
Duties and responsibilities include:
* Initial Contact & Triage
* Coordination & Signposting
* Record Keeping & Data Quality
* Partnership Working
* Partnership Working
About You
You will have a level 3 qualification in health/social care or significant experience in a mental health-based field and experience of:
* Working within a mental health environment in either clinical or community settings
* Working in wellbeing support either face to face or telephone based
* Risk assessment and de-escalation skills and experience
* Communicating with a range of people, in particular those experiencing distress or poor mental health
About the Organisation
Our client is leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.
You may also have experience in areas such as Mental Health, Mental Health and Wellbeing, Mental Health Support Worker. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.