Reports to: Tom Binks, Senior Claims Advocate
Location: London, with hybrid working
About The Role:
Working directly with our clients, brokers, insurers and third-party administrators, this role is responsible for delivering a high quality, professional claims service to our clients and offering claims support and advice to the Asset Management & US Wholesale broking teams.
Amongst other things, you will:
* Assisting clients with the claims process, maintaining communications and facilitating information between the client and insurer throughout the duration of the claim.
* Building and maintaining strong relationships with internal & external stakeholders to ensure service delivery meets expectations and compliance requirements.
* Liaising with third party claims administrators and Insurers when claims process or bordereau issues arise and working with them and the team to come to an effective solution.
* Advocating on behalf of our client on complex claims.
* Handling claims from ‘Cradle to Grave’.
* Creating, notifying & maintaining accurate and concise claim files on the Risk Serve system.
* Compiling loss runs/ claims experiences on request from internal placing teams or wholesale agents.
About You
* You’ll have some experience of handling claims from ‘Cradle to Grave’, ideally within the London market. Experience of PI/D&O claims experience would be a plus.
* You’re also a confident communicator with good levels of written and verbal and in-person communication skills.
* You work with high levels of accuracy and have the ability to explain complex matters clearly to others.
* You’ve also got good knowledge of Microsoft products, particularly Excel & Word.
* You are educated to GCSE Maths and English at grade C/4/5, or equivalent. You are also Cert CII or have a desire to undertake Cert CII.
We are happy to make reasonable adjustments that might be needed during the recruitment process, and we will ask if there are any such requirements if you are invited to an interview.
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