Administrator
Mindplace Exeter, Ground Floor, Aperture West, Rydon Lane, Pynes Hill, Exeter, EX2 5SP
Permanent. Full time, 40 hours.
Monday to Friday shifts between 8am - 4pm, 9am - 5pm, 10am - 6pm, or 2pm - 10pm & Saturday 9am - 5pm (with a day of lieu)
£26,800 per annum plus excellent benefits
We believe caring for your mind should feel as natural as caring for your body. That's why we're creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.
As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.
You'll help us make health happen by:
* Greeting and welcoming customers and supporting the customer journey throughout the centre right through to a thorough checkout
* Answering, screening and forwarding incoming customer queries via phone calls and proactively managing the local mailbox and emails
* Proactively maintaining a well presented reception and waiting areas
* Ensuring customer reports are dispatched from centres within the desired time frame, including effective management of abnormal results
* Ensuring all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
* Effectively managing results (receiving, scanning, uploading) and following up with suppliers to ensure turnaround within the agreed SLA
* Ensuring all customer details are correct, customers are arrived, appointments booked, changed and rescheduled on EXACT/BOSS/Meddbase; processing payments, invoices, added charges and credit notes upon customer departure
* Organising documents to ensure a quick turnaround, working in date order and prioritising to meet deadlines
* Assisting in booking mammograms and MSK referrals (where delivered at the centre)
* Post – collect, open, date stamp, distribute incoming post and post outgoing post
* Generating letters as required by the business
* Monitoring stocks and ordering goods when required
* Processing invoices and delivery notes as per Bupa policy
* Playing an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required
Key Skills / Qualifications needed for this role:
* Excellent communication skills, both written and verbal
* Deliver an outstanding customer service by being friendly and welcoming
* Administrative and reception experience
* Well organised, reliable and proactive attitude
* Computer literate
* Knowledge of medical terminology (desirable)
Personal characteristics:
* Flexible with hours, days and shift patterns
* Adaptable to a changing environment
* Resilient and driven to provide a world class service in challenging situations
* Well-developed communication skills
* Effective time management
* Ability to work autonomously in a busy environment
* Understanding of the business environment
* Ability to work well within a multi-disciplinary team
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* Long Service – for every milestone at Bupa we will reward you with e‑cards, extra holidays and money
* Interest‑free annual travel loan to enable the purchase of public transport annual season tickets
* Wagestream – have early access up to 40% of your earned wages within minutes
* Competitive pension plans and parental leave options as well as access to unique products such as our Menopause plan
* My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Administration
Locations: Mindplace Exeter
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