Salary: £30,000 - 66,000 per year Requirements: Proven leadership experience as a Chair or Non-Executive Director (NED) with a track record of leading complex groups or committees. Deep-rooted background in consumer rights, advocacy, or high-quality customer engagement strategies. Demonstrated ability to challenge corporate strategy and business decisions constructively at a senior level. Established network of contacts and strong understanding of the operating landscape within the South East Water area. Exceptional communication skills with the authority to influence diverse stakeholders, regulators, and executive boards. Unwavering impartiality and the ability to function as an autonomous voice for the customer. Genuine commitment to understanding and representing the needs of a diverse customer base, particularly those in vulnerable circumstances. Resilience to lead an organisation through sector-wide changes and evolving regulatory requirements. Responsibilities: Lead the Independent Customer Challenge Group (ICG) through a shifting regulatory landscape, maintaining a flexible approach to meet new consumer engagement mandates. Rigorously evaluate South East Waters delivery against its regulatory settlement, monitoring progress on customer outcomes and agreed success measures. Provide high-level advocacy and challenge on critical policy areas, including engagement strategies, tariff structures, affordability, and support for vulnerable customers. Represent the ICG in high-level discussions with OFWAT and Consumer Council for Water (CCW), participating in cross-sector meetings with other Challenge Group leaders. Facilitate diverse opinions among ICG members (from local and national bodies) to reach actionable consensus that reflects both household and business customer interests. Communicate findings, challenges, and recommendations effectively to the South East Water Board and relevant government departments. Technologies: Support Network More: We are the Independent Customer Challenge Group (ICG), an autonomous body dedicated to ensuring that South East Waters business plans reflect the genuine needs and voices of its customers. This role offers a unique opportunity to provide strategic oversight while shaping an ambitious Business Plan. Our commitment to inclusion and equal opportunities is paramount, as we celebrate the creativity that diversity brings. This is a remote position with occasional meetings within the SEW service area, requiring a time commitment of approximately 15-20 days per year. We value the diverse communities we serve and strive to be the water company that people want to be supplied by and work for. last updated 8 week of 2026