Angel Hill Surgery in Bury St Edmunds has an exciting opportunity for a receptionist to join our team on a part-time basis, for a 12 month maternity cover of 30 hours per week. In this essential front-line role at the practice, you will help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Receiving patients at the reception desk and answering calls. Booking appointments, registering patients and entering details onto the system. Signposting patients and other health professionals appropriately. Recording requests for home visits and printing patient summaries. Ensuring waiting rooms are kept tidy after each surgery and ensure notice boards are kept in-date with information. Amending patient details such as change of address, to ensure they remain accurate. Advising patients of results as provided by the doctor. Ensuring all patients records are dispatched appropriately and filing. Daily reception administration tasks. Unlocking and locking up of the premises. Please see attached job description for further information. About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. You will have the following skills and experience: Excellent communication skills, with a clear and polite telephone manner. Experience of working with the general public, being sensitive and empathetic in distressing situations. Confidence to work as part of a team and ability to "think on your feet". Strong IT and administration skills. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional hours to cover for colleagues. About Us Angel Hill Surgery, situated in Bury St Edmunds, is a well established and friendly practice in the centre of the Suffolk market town. Our team recognises the importance of good work-life balance. We have multiple social events annually and meet daily for coffee, as part of our commitment to well-being. To assist in the well-being of staff, the surgery purchases a well-being and support service package for any member of staff to contact 24/7. We offer the NHS pension scheme which is a defined benefits scheme - 20% employer contribution. About us: 14,000 patients. 10 minute appointments. Part dispensing SystmOne practice. High QOF achiever & rated good at a recent CQC inspection. We hold a weekly education programme and, in addition, have half-day regional 'shut down' education events, around six times a year. There is opportunity for additional extended access weekend work if desired. Highly respected training practice. A member of the Bury St Edmunds Primary Care Network with staff assigned to the practice. The local Bury St Edmunds Park Run practice. We pride ourselves on being a friendly and happy place to work and welcome informal visits and enquiries. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.