Phone number removed) Office of the Traffic Commissioner Licensing Team Manager Driver and Vehicle Standards Agency Location: Leeds (Hybrid) Salary: £29,525 - A Civil Service Pension with an employer contribution of 28.97% Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time We are seeking a proactive and experienced manager to lead a licensing team within the Office of the Traffic Commissioner (OTC). The role supports the Traffic Commissioners and NI Transport Regulator in their statutory duties regulating operators of goods vehicles, buses, and coaches across the UK. As Licensing Team Manager, you will oversee a team of caseworkers handling operator licensing applications, ensuring efficient service delivery and compliance with legislation. You will make decisions within delegated authority, interpret complex regulations, and prepare case submissions for Traffic Commissioners where needed. Top Responsibilities * Responsibility for operator licensing teams ensuring provision of a quality operator licensing service to and on behalf of the traffic commissioners / NI Transport Regulator to enable them to perform their statutory role. * Overseeing completion of casework with active management and leadership on complex cases ensuring that the correct legislation is applied, and that work is carried out in accordance with the Senior Traffic Commissioner and NI Transport Regulator’s guidance and directions. * To make, and progress, evidence-based decisions on applications under the delegated authority provided by the TCs in accordance with the Senior Traffic Commissioner and NI Transport Regulator’s guidance and directions and Operating Instructions. * Day-to-day and longer-term planning of team activities and workflows by directing resources and effort towards ensuring that service standards and operational requirements are achieved. * To effectively monitor the performance of the office against the SLA responding to dips in performance and taking effective remedial action. Benefits * Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here * 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). * 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday. * Access to the staff discount portal. * Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. * Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues. * 24-hour Employee Assistance Programme providing free confidential help and advice for staff. * Flexible working options where we encourage a great work-life balance. About you You will be a passionate and motivational leader with the ability to lead a team to achieve customer service targets, performance, and quality standards. You will bring a positive, and pragmatic attitude to leading your team and achieving outcomes. You will take personal responsibility for your team's performance and their development, motivating, coaching, and providing mentorship to help them achieve their best. You will be an advocate for change, promoting a culture of continuous improvement within your team. You will have the ability to work effectively under pressure, managing tight deadlines and shifting priorities in a fast-paced environment. Strong analytical and problem-solving skills, with the ability to identify key issues and produce clear, concise briefings. Experience in interpreting complex legislation is essential. You will have excellent communication and interpersonal skills, able to interact with others in an engaging and enthusiastic way. You can quickly build rapport and lasting positive relationships, as well as dealing with conflict and handling challenging conversations professionally and with sensitivity. How to Apply Read the full job description and apply at Civil Service Jobs via the link provided. This vacancy closes at 23:55 on Tuesday 22nd July 2025