Account Coordinator
Base salary of £25k+ quarterly bonus
Bristol - Hybrid Working
As an Account Coordinator, you will use your previous recruitment experience to help support the delivery of workforce solutions to our clients. You will be accountable for managing your own workload and completing tasks set for you and you will be working closely with your peers and managers as well as interacting with clients, customers and internal stakeholders.
In this role, you'll work closely with MSP clients, contingent workers, and key stakeholders such as hiring managers, procurement teams, and HR. You should have some experience in recruitment, HR, or workforce administration—ideally within an MSP or contingent workforce environment—and a good understanding of how recruitment and contingent labour operates. Experience using Vendor Management Systems (VMS) will be particularly valuable, and if you're familiar with terms like PAYE worker, Umbrella, IR35, Purchase Order numbers, and VMS platforms, you'll have a strong head start.
Day to day, you'll act as a main point of contact for clients and contingent workers, managing recruitment and assignment processes through VMS platforms and ensuring everything runs smoothly and compliantly. You'll support hiring managers with requisition creation, approvals, and onboarding, while working closely with procurement and HR teams to keep processes consistent and efficient. You'll also maintain accurate records, track key metrics, produce reports when needed, and provide high-quality administrative support across the full recruitment lifecycle.
Key responsibilities
* Working across a portfolio of Manpower Engineering clients. Collecting accurate data from UK and EMEA teams
* Using vendor management systems to update or create staffing documentation
* Offer support for all queries and ensure that they are acknowledged, investigated and a resolution is found
* Act as escalation point for queries
* Responsible for changes to process guides
* Responsible for pay & bill escalations and PO guidance
* Prepare and edit correspondence, reports and other documents
* Perform data entry and maintain databases
* Answer and direct phone calls and respond to emails
* Provide administrative support to recruitment delivery teams and managers
* Any other ad hoc tasks that are required
Success Measures
* Administrative tasks to be completed accurately and in a timely manner
* All client SLAs met
* ManpowerGroup's Standards adhered to at all times
* Inbox/telephone queries responded to efficiently and professionally
Career Level Identifiers
* Accountability - Accountable for quality and timely delivery of own work activities to agreed timescales and quality.
* Interaction - Interacts with a range of individuals both within and outside immediate team to convey a variety of information in a professional manner.
* Impact - Supports the achievement of team goals through personal effort in own work area, adjusting in accordance with progress.
* Problem Solving - Resolves varied issues using previous experience and analysis/investigation to determine solution, collaborating with others as required.
* Knowledge and Application - Applies knowledge of standard recruitment processes and practices and has ability to support process improvement.
Experience, Behaviours and competencies
* Previous experience in administration within a customer focused environment
* Good communicator with excellent telephone manner and the ability to deal with internal/external stakeholders
* The ability to prioritise and organise workload effectively and efficiently, having strong attention to detail
* Displays behaviours in accordance with ManpowerGroup's Standards
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