This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Role…
This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth.
We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.
What's in it for you?
* Weekly Pay
* Clothing Allowance
* Every House Membership
* 50% off Food & Drink, 7 days a week
* Staff Room Rate; Any Bedroom, Any House, $100 a night
* Private Health and Dental Care
* Life Assurance
* Day off on your birthday
* Up to 50% Staff Discount on Cowshed & Soho Home
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
* Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
* Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
* Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
* Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
* Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
* Develop and coach team members through regular performance conversations, training, and succession planning.
* Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.
* Champion retail performance through effective merchandising, product knowledge, and team development.
* Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.
* Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.
What we are looking for...
* Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
* A proven track record of managing large teams and delivering commercial results.
* Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
* Exceptional leadership and communication skills with the ability to motivate and develop teams.
* Passion for hospitality, wellness, and creating memorable member experiences.
* A hands-on leader who enjoys being visible within the operation and leading from the front.