Hire Controller – plant hire Norwich, Norfolk Full-Time | Permanent We’re currently seeking a proactive and well-organised individual to join a fast-paced hire desk team within a growing plant and tool hire company based in Norwich. This position plays an important part in the day-to-day running of the business, acting as a central point of contact between customers, drivers, and the workshop. You’ll help ensure operations run efficiently, from handling enquiries through to coordinating equipment and transport. Key Responsibilities * Respond to incoming hire enquiries and assist customers in selecting suitable equipment * Prepare quotations and process hire orders using internal systems * Liaise with the workshop to confirm equipment availability * Coordinate deliveries and collections alongside the driver team * Track active hires and manage off-hire processes in a timely manner * Maintain accurate records and system updates * Support overall fleet utilisation and operational efficiency About You * Strong communication skills with a customer-focused approach * Able to stay organised and composed in a busy environment * Good attention to detail and ability to solve problems effectively * Comfortable using basic IT systems (full training provided) * Positive attitude with a willingness to learn and develop Previous experience within hire, logistics, or customer service would be beneficial, but is not essential. What’s on Offer * Competitive salary * Working hours: Monday to Friday, 07:30 – 17:30 ocassional Saturday. * 20 days holiday plus Bank Holidays * Company pension scheme * Permanent, full-time opportunity with immediate start available If you’re looking for a varied and hands-on role within a supportive team, this could be a great opportunity for you. Apply now to find out more