Overview
Outpatient Bookings & Reception (Band 2)
Location: Eastbourne/Conquest/Bexhill/Uckfield
Are you a people person with a passion for organisation and a knack for multitasking? Join our dynamic outpatient team and become the friendly face and efficient force behind our clinical services.
Our working hours are below - full and part time posts available
* Reception Team and Cardiology Booking Team: Mon to Fri 8.30am – 5pm
* Outpatient Booking Teams: Opening Hours 8am – 6pm (rota in place for full time staff). Various Working Patterns available and occasional Saturday working 9am – 12 noon.
As a Receptionist or an Appointment Clerk you’ll play a vital role in supporting the smooth running of our outpatient services. From managing bookings to being the first point of contact for patients and clinicians, your work will help ensure every patient journey is seamless and stress-free.
Key Responsibilities
* Provide a responsive and professional reception and booking service
* Keep patient information systems accurate and up to date
* Handle telephone and face-to-face queries with empathy and clarity
* Liaise with GPs, patients, families, and external organisations
* Attend admin meetings and contribute to a positive team culture
* Prioritise tasks and meet deadlines in a busy office environment
* Uphold confidentiality and follow data protection guidelines
About You
We’re looking for someone who:
* Enjoys helping people and thrives in a team
* Has strong IT and communication skills
* Can stay calm and respectful in challenging situations
* Is organised, proactive, and able to manage multiple priorities
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
This advert closes on Tuesday 4 Nov 2025
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