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Client:
Virgin Media
Location:
Wakefield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
91acee1670e9
Job Views:
11
Posted:
17.06.2025
Expiry Date:
01.08.2025
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Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. At O2, we pride ourselves on offering a unique customer experience. We will train and empower you to understand customer needs and recommend the best products and services to enhance their digital lives.
You will play a key role in creating memorable moments for customers and helping the store succeed. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Meet store targets by providing tailored recommendations and sharing the ‘Why O2?’ message.
* Take ownership of your performance and contribute to O2’s success.
* Seek personal development opportunities with support from store leadership and O2 resources.
Training
You will undergo a comprehensive induction program into Virgin Media O2, including a 4-day (30 hours) training within the first two weeks. Further details will be discussed during your telephone interview.
Flexibility is essential, and you may need to work additional hours with prior notice.
As a Retail Advisor, your role is to deliver excellent in-store performance and customer service, working with your team to achieve store goals. We focus on creating a unique customer experience, empowering you to understand customer needs and recommend suitable products and services.
In this role, you will help create memorable customer moments and contribute to the store's success.
Who we are
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.
We are committed to being an equal opportunities employer, promoting diversity and inclusion throughout our organization.
The must haves
* Good active listening skills to understand customer needs;
* Empathy to relate to customers and provide personalized service;
* Excellent communication skills for conveying information and resolving issues;
* Self-motivation to meet sales targets.
The other qualities we look for
* An interest in technology and a willingness to learn more.
What’s in it for you
* Competitive hourly rate of £11.81, with potential earnings through our accreditation program;
* 23 days’ annual leave plus an additional day off for your birthday, with options to buy or sell leave;
* Excellent pension scheme, matching up to 10%;
* Employee BUPA medical cover, healthcare, and life assurance;
* Family-friendly policies such as neonatal leave, paternity leave, and carers leave;
* A range of support, rewards, and tools to help you prioritize what matters.
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