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* Remuneration: Live in a 1-bedroom apartment on-site, rent-free, plus a salary of £18,500 per annum, and colleague benefits.
* Hours: Monday to Friday, 09:00 am – 17:00 pm (one hour unpaid lunch break).
About the role
Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as the Residential Development Manager. This 'live-in' position is varied and interesting, providing you the chance to make a positive difference every day in the lives of our Home Owners. As a ‘friendly neighbour’, you’ll organise activities, coordinate the development, manage contractors, conduct health and safety checks, and more!
Reporting to the Area Manager, you’ll manage property maintenance and provide a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with customers, contractors, suppliers, and Churchill colleagues.
This role is crucial to the success of the Lodge and the enjoyment of Owners, making it hugely rewarding.
About you
You must be able to live on-site in the provided rent-free apartment. Your passion for excellent customer service is vital. With a focus on providing a happy and fulfilling lifestyle for Owners, you’ll have an outgoing and friendly personality, love working with people, and know when to act with sensitivity and diplomacy. You’ll also need the efficiency and assertiveness to manage safety and security, demonstrating good judgment and calmness under pressure. Despite high levels of social contact, you should be comfortable working independently and using your initiative.
To organise events and maintain the site effectively, you should be an accomplished administrator, computer literate, and experienced in using Microsoft Office applications, including Outlook.
This position is ideal for those with backgrounds in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working ‘front of house’ and is focused on delivering first-class customer service with excellent administrative skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationwide, overseeing more than 8,000 apartments and providing property services and customer care to over 10,000 retired people.
We are growing rapidly with ambitious plans for the future. Join us and be part of a professional, award-winning, customer-focused team.
Our Company Values TORCH:
Trust, Openness, Respect, Communication, Honesty
How you’ll be rewarded
* Rent-free, 1-bedroom apartment plus £18,500 per year
* Your partner and a small pet are welcome
* 24 days annual holiday plus Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Thorough induction and ongoing training
* Opportunities for professional development and qualifications
We are looking for the best people to join our team and embody our values. If you want to be part of our success story, apply today.
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