Customer Experience Executive Opportunity with Leading Commercial Vehicle Leasing Company in Rhondda Valleys Our client, a well-established commercial vehicle leasing specialist based in the Rhondda Valleys, is seeking a dedicated Customer Experience Executive to join their expanding team. This is an excellent opportunity for a skilled professional to contribute to client retention, increase revenue, and develop their career within a reputable local business. Benefits for the successful Customer Experience Executive: - Competitive basic salary up to £35,000 per annum, dependent on experience - Performance-based bonus scheme, including payment per converted sale and upselling incentives - Increasing annual leave entitlement, up to a maximum of 30 days plus bank holidays - Pension scheme - Flexible working hours to accommodate personal circumstances - Opportunity for career development and increased responsibilities as the company grows - Friendly, approachable team environment within a well-established company Duties: - Proactively contact customers at key intervals (1, 3, 6, 12, 18, 24 months and beyond) post-sale to ensure satisfaction and strengthen relationships - Re-engage potential customers who previously did not convert to generate new business opportunities - Identify and promote relevant upsell products to existing customers to increase revenue - Encourage satisfied clients to leave positive reviews on Google to enhance online reputation - Maintain accurate records of customer interactions and follow-up actions - Collaborate with internal teams to support ongoing customer retention strategies - Develop understanding of customer needs to tailor future communication and offerings Requirements for the Customer Experience Executive position: - Proven experience in customer service, telesales, or a similar client-facing role - Excellent telephone manner and communication skills - Experience in upselling and lead conversion is highly advantageous - Ability to work independently and as part of a team - Full driving license preferred due to location proximity to the A470 - Strong organisational skills and attention to detail - Enthusiastic and proactive approach to nurturing client relationships The Customer Experience Executive will primarily operate in a telephone-based capacity, maintaining customer relationships and identifying opportunities for growth. Our client looks for individuals who are customer-focused and eager to contribute to business expansion through exceptional service and upselling. Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Rhondda Valleys and Rhondda Cynon Taff, today to discover more about this fantastic opportunity. At Perfect Placement, our team of automotive recruitment consultants are passionate about connecting skilled professionals with leading motor trade roles. If you’re seeking to enhance your career and explore more Customer Experience Executive jobs in your area, get in touch today.