What you’ll be doing
• Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
• Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
• Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
• Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
• Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
• Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
• To provide analytical and innovative input to projects/operational issues as well as support negotiations.
The skills you'll need
• Good understanding of Cyber Security Principles
• Endpoint Detection and Response (EDR) security tooling (CrowdStrike)
• Network Detection and Response (NDR) security tooling
• Understanding the Mitre Attack framework
• Good understanding of networks and protocols
• Windows server knowledge
• Linux server knowledge including containers
• Public Cloud (AWS, Azure and GCP) understanding
• Happy to work occasionally Out of hours
• Will need to provide callout cover 24x7x365
• You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
• Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.
A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. BENEFITS:
1. Annual On target bonus 10% (personal and company multipliers)
2. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
3. Life Assurance
4. Direct share scheme
5. Exclusive colleague discounts on our latest and greatest BT broadband packages
6. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
7. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
8. Discounted EE TV including TNT Sport and the NOW Entertainment membership
9. Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
10. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
11. 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
12. Volunteering days so you can give back to your local community
13. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’