A leading automotive retailer based in Sunderland seeks a Service Desk Analyst to provide quality technical support and exceptional customer service to colleagues. You will be responsible for troubleshooting a variety of issues, maintaining accurate information in the IT Service Management system, and escalating tasks as necessary. The ideal candidate should have experience in customer service, knowledge of Office 365, and strong organization skills. The role offers a salary up to £28,000 and attractive perks like 33 days holiday and exclusive discounts.
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