Job overview Are you an organised, proactive leader with a passion for supporting high-quality healthcare environments? In this pivotal role, you will supervise a team of Support Services Coordinators, ensuring consistent service delivery and professional development. You’ll lead the implementation of robust data and information management protocols, oversee helpdesk operations, and coordinate helpdesk activity, ensuring compliance with statutory and NHS requirements. You will produce high-quality reports and dashboards to inform operational and strategic decision-making, maintain secure documentation, and support procurement and financial administration. The role demands excellent communication, organisational, and IT skills, as well as the ability to handle sensitive information with discretion and empathy. You’ll act as a key point of contact for Estates and Facilities matters, engaging confidently with clinical teams, contractors, and senior managers. If you are committed to continuous improvement, customer service, and upholding Trust values, we invite you to apply and help us deliver safe, responsive, and effective support services for patients, staff, and visitors. Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected. Advert You will manage and supervise a team of Support Services Coordinators, ensuring consistent service delivery and professional development. You’ll oversee helpdesk operations, allocate tasks, monitor team performance, and support staff development through coaching and feedback. You’ll lead the implementation of robust data and information management protocols across estates, facilities, and sustainability functions, ensuring compliance with statutory, NHS, and Trust-specific requirements. You will produce high-quality reports and dashboards, analyse trends in helpdesk activity, FOI requests, procurement, and incident reporting, and present findings to senior managers. You’ll coordinate Freedom of Information (FOI) requests, ensuring accurate logging, prompt assignment, and timely resolution. Oversight of the Estates and Facilities Helpdesk and CAFM system is key, ensuring requests are logged, prioritised, and resolved efficiently. You’ll support procurement and financial administration, monitor contracts, and maintain accurate records. The role requires strong communication and stakeholder engagement, acting as a key contact for Estates and Facilities matters. You’ll ensure compliance with data protection, confidentiality, and information governance standards, contribute to audit preparation, and promote a culture of accountability and responsiveness. Working for our organisation Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do. You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this! We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more. Detailed job description and main responsibilities Please view the attached Job Description and Person Specification documents for complete details regarding this post. When completing your application, please demonstrate how you meet the role criteria. We can also offer you many staff benefits to help support you which include: • Early access to Psychological Therapies and Physiotherapy • Competitive annual leave allowance • Car leasing scheme • NHS pension scheme • Free eye tests • Money saving options through our salary sacrifice scheme • Discounts on major high street retailers and restaurants As an ethical recruiter we will not pursue applications from red list countries as defined by the World Health Organisation. In order to pursue and apply for this role you must have UK NHS experience. We reserve the right to withdraw or close a vacancy at any time. We will give priority to employees who are at risk.