Overview
We are looking for an experienced Senior Support Officer to join the Temporary Staffing Team within the Corporate Division. Providing robust Senior Support for projects and training within the team and across the wider Trust. Require strong administrative experience and IT skills, in-depth knowledge and experience of Temporary Staffing systems (Health Roster/Bank Staff/LOOP/ESR). Ability to work autonomously and manage conflicting priorities. NHS experience is essential. A 'can do' attitude and high standard of professionalism are required as this role supports innovation and evolution of systems and processes across the Trust. The team aims to be a 'Great Place to Work' and provide Safe High-Quality Care to patients.
Act as a project lead and training Senior Support Officer within the Temporary Staffing Department. The post holder will act as a main point of contact for planned and current projects within Temporary Staffing.
The following projects will be included, but are not limited to:
* Bank Training Compliance Improvement
* Roll out of the Loop system to allow bank workers to book shifts via an app. This will be an on-going project that will include the promotion of rostering services to enable further Loop implementation.
Liaise with the Operations Manager, Systems & Compliance Manager and Head of Temporary Staffing regarding project rollout and Training/Compliance updates. Lead on internal training across the Temporary Staffing Department, acting as a point of contact for related queries or support. The post holder will develop communication strategies and act as a bank facilitator for bank workers, ensuring regular contact to keep workers fully trained and compliant with mandatory training. Responsible for escalation and communication of issues and concerns relating to training and compliance. Work in partnership with the Systems and Compliance Manager, wider management team and service leads to analyse issues and support management solutions where appropriate.
BCHC has more than 5000 staff across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services in homes, health centres, clinics and inpatient facilities, across children, young people, families, adults and community services, including two community hospitals, services for people with learning disabilities, and the West Midlands Rehab Centre. The Trust aims to deliver outstanding, integrated care as a key NHS provider in the West Midlands.
Responsibilities
* Provide efficient business-focused administration and support to the Compliance function of the Temporary Staffing Service on a day-to-day basis, contributing to the efficient and effective running of all compliance-related functions within the Department.
* Establish and maintain compliance for all bank workers in relation to training, right to work, criminal records checks, professional registrations and any other statutory or mandatory compliance.
* Ensure adherence to UK Home Office visa sponsorship requirements as described in the role context.
Requirements and compliance
* Strong administrative experience and IT skills; in-depth knowledge of Temporary Staffing systems (Health Roster/Bank Staff/LOOP/ESR).
* NHS experience is essential.
* Ability to work autonomously and manage conflicting priorities.
* Excellent communication and training delivery capabilities.
* Demonstrable commitment to professionalism and high standards.
* UK Home Office sponsorship criteria for non-clinical and clinical roles as applicable.
Benefits and other information
* Full NHS terms and conditions including Agenda for Change pay with enhancements.
* Relocation payment if applicable.
* Discounts for local and national retailers.
* Dedicated well-being services for all employees.
* Flexible working where possible; hybrid arrangements may be considered.
* Using Artificial Intelligence: information about acceptable use during the application process.
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