Description Sales Coordinator Salary £27,000 Monday - Friday 08:00-17:00pm (to include a 45-minute un-paid lunch break daily) 25 days Holidays stats days (25 to include 3-4 for the period of the Christmas break when we are closed) Reports to: Internal Sales Manager Are you passionate about delivering first-class customer service? Do you thrive in a fast-paced environment where attention to detail and relationship-building are key? If so, we have an exciting opportunity for you! Your Role: As a Sales Coordinator, you will be at the heart of our sales operations, ensuring every quote and order is handled with precision and care. From the moment a customer reaches out to the final delivery, you’ll be instrumental in providing a seamless experience, building trust, and exceeding expectations. What You’ll Be Doing: * Processing customer quotes and orders efficiently via email, phone, and web platforms. * Upselling and cross-selling to maximize sales potential and provide customers with the best solutions. * Handling customer inquiries, offering expert product knowledge, and ensuring a positive experience. * Following up on quotes, ensuring conversions, and maintaining strong relationships. * Supervising inbox activity and ensuring all customer communications are addressed promptly. * Collaborating with internal teams (Warehouse, Logistics, Finance, Sales, and Purchasing) to ensure smooth operations. * Escalating issues proactively, always striving for quick resolutions. * Meeting KPIs and service level agreements (SLAs) to uphold our high standards. * Ensuring order accuracy, meeting deadlines, and contributing to a high quote conversion rate. * Delivering outstanding customer service, getting to know customers on a personal level, and making them feel valued. Requirements What We’re Looking For: * A positive, customer-focused attitude with a passion for delivering service excellence. * A confident communicator who enjoys engaging with people and building relationships. * A multitasker with strong attention to detail and the ability to work under pressure. * A team player who thrives in a dynamic, collaborative environment. * Someone who takes pride in their work, always striving to exceed expectations. Benefits Why Join Us? * Competitive salary and benefits package. * Career growth opportunities in a thriving company. * A fun, supportive team culture where your efforts are valued. * The chance to make a real impact on the customer experience and company success. If you’re ready to take your career to the next level and be part of a team that values excellence, apply now! We’d love to hear from you