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We're dedicated to safety, innovation, and supporting our people. As a Training Centre Administrator, you'll play a key role in delivering top-tier learning solutions, with excellent opportunities and support - apply today!
About the role (External)
Contract type: Permanent
Location: Office based - Romford Training Centre
In this role, you will be the first point of contact for delegates and visitors to our Romford training centre. This role involves addressing enquiries and resolving issues promptly to ensure a positive training experience. You’ll play a vital role in the smooth and efficient operation of our training facilities.
Key Responsibilities
* Meet & greet all visitors to the training centre and provide a customer-focused experience that supports the effective running of our training centres and satellite facilities, including responding to all customer enquiries and issues.
* Support the safe running of the training centre and other training venues by conducting checks or inspections as directed by the Training Delivery Manager.
* Manage all transactional financial activity, assurance procedures, and period reporting associated with the Cost Centre. Manage the procurement of goods and services for the Training Centre and accurately record all expenditure.
* Undertake the setting up of training rooms for upcoming training courses and meetings to provide a positive customer experience.
* Provide support to external training providers and visitors to enable a positive experience of the Training Centres.
* Prepare and arrange training packs for long-term storage to comply with record retention periods.
* Provide general administrative support to the onsite training team to support the running of the training centre.
* Maintain a consistent telephone presence on behalf of the team, delivering excellent customer service levels. Communicate messages as required.
* Ensure the team has adequate support to undertake other duties.
* Deliver clear and unambiguous safety messages.
What would make the ideal candidate?
* Confident and comfortable with a customer-facing role.
* Possess strong organisational and communication skills.
* Ability to multitask in a dynamic, fast-paced environment.
* Excellent accuracy and attention to detail.
* Strong written and verbal communication skills.
* Great time management, organisation, and prioritisation abilities.
* Ability to work under pressure and meet deadlines.
* Resilient, adaptable, and flexible.
* IT literate, with strong skills in Excel, Word, and PowerPoint.
* Experience in a fast-moving environment.
What could set you apart?
* Railway industry background.
* Knowledge of the Competence Management System.
* Driving licence.
Not sure if you meet all the criteria? Let us be the judge—go ahead and apply!
About Network Rail Training
We aim to create an environment where every individual can thrive and reach their full potential, helping Network Rail become the natural choice for talented professionals. We deliver diverse learning solutions including technical, vocational, leadership, and professional development training supporting the continuous improvement of safety and business performance. Everything we do supports Network Rail’s safety culture: everyone home safe every day.
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