Overview
Zachary Daniels are proud to partner with a national retailer in the search for a Head of Stores to lead a major transformation and take full ownership of a regulated, customer-focused business unit. This is a rare opportunity to shape the future of a well-respected brand, driving innovation, service excellence, and digital integration across a complex, nationwide estate.
This is not just a traditional retail leadership role - the Head of Stores will act as a commercial business leader with full accountability for operational performance, compliance, and customer experience across hundreds of sites.
Key Responsibilities
* Lead and own the performance of a regulated, omni-channel business unit
* Develop and implement a forward-thinking retail and digital strategy, integrating online and in-branch customer journeys
* Bring the digital offer to life in the physical branch network, ensuring a seamless and engaging experience across all channels
* Champion a culture of clinical safety, compliance, and operational discipline across all sites
* Inspire, lead, and develop a high-performing field leadership team with a strong focus on customer outcomes and commercial delivery
* Collaborate cross-functionally with digital, product, marketing, commercial, and support office teams
* Ensure all services and store operations meet the highest standards of regulatory compliance and customer care
Ideal Candidate Profile
* Proven experience in a senior leadership role such as Head of Stores, Retail Director, or similar, within a regulated environment
* Commercially astute with full P&L ownership and a track record of driving business performance
* Deep understanding of digital transformation and delivering omni-channel service propositions in customer-facing environments
* Background in pharmacy, healthcare, optical, dental, care, or other regulated sectors
* Experience managing Area Managers and large multisite teams
* Demonstrated success in embedding digital tools, platforms, or services in physical retail environments
* Strong grasp of clinical governance, regulatory frameworks, and compliance requirements
* A credible, strategic leader who can influence at all levels and drive innovation in a fast-moving business
What’s on Offer
* Salary: Up to £130,000 + excellent benefits package
* Location: Midlands (with national travel)
* The opportunity to shape the future of regulated retail as the organisation\'s Head of Stores
* Join a forward-thinking, purpose-led organisation focused on innovation, service, and care
* A senior role with visibility, autonomy, and influence across the entire leadership structure
If you are an ambitious, customer-focused leader ready to take on the challenge of Head of Stores at national scale, we'd love to hear from you.
BBBH34157
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