Job titleTPS (Trade Parts Specialists) Centre Manager Exeter Job referenceREQ11275 Date posted06/03/2025 Application closing dateBlank LocationTrade Parts Centre Exeter SalaryCompetitive Basic Salary with a Generous OTE Scheme in place Contractual hours45 BasisFull time Job category/typeHead of Business/General Manager Attachments Blank Job description
General Manager - TPS Exeter
Hours: full time Monday to Friday, 45 hours per week
Salary: Competitive Basic Salary with a Generous OTE Scheme in place
Benefits: Private Health Care, Company Car, Private Fuel, 25 days annual leave plus bank holidays, life assurance and pension scheme.
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).
We operate 130+ car, van, truck and bike franchise stores across the UK.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.
The Role
We are seeking a General Manager to join Marshall VW Group Trade Part Specialist (TPS) branch in Exeter. Reporting to our Group Aftersales Director, this role will see you leading day to day operations in a busy retail parts branch, and is offered on a full-time, permanent basis.
What you'll do
1. Provide leadership and direction to a team comprising a Sales Manager, Warehouse Operatives, Sales/Customer Service Reps and Drivers
2. Ensure the branch achieves optimum market penetration by maximising sales of parts to trade and retail outlets
3. Achieve the highest level of customer care and satisfaction for the branch at all times
4. Manage parts stock levels and keep debtors to a minimum
5. Ensure the accurate and timely completion of all department administration and operational data
6. Develop a marketing and publicity strategy to promote all products and services effectively
7. Brief the team regarding department objectives and give regular feedback on achievements
8. Develop and maintain a professional working relationships with representatives from VWG/TPS
9. Ensure the systematic recruitment, induction, and performance management of all department employees and aim to stabilise staff turnover by leading a motivated, productive and rewarded team
Who you are
To be successful in this role, you will be an experienced parts professional with leadership experience, from either a franchised dealership or a retail parts business. In addition to you experience, you will demonstrate the following skills:
10. Strong leadership skills with the ability to motivate a team
11. A professional and calm approach with strong stakeholder management skills
12. A commitment to the Marshall Values ofPeople, Customers, Integrity and Innovation
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.