Job overview
We seek to appoint an enthusiastic and dynamic CAMHS Crisis Team Manager who is passionate about crisis management and ensures safe and effective interventions are delivered to a high risk population.
East London CAMHS Crisis Service delivers co-ordinated care to children, young people (up to the age of 18 years old) and their families in mental health crisis across City & Hackney, Newham & Tower Hamlets. The service provides additional support via the existing 24hour crisis lines. The Crisis Service works in close collaboration with the Specialist CAMHS, Adult Psychiatric Liaison Services, local authorities and emergency services. The service is available 24 hours/7 days per week.
The Service sits within the Inpatient and Alternative to Admissions CAMHS sub-directorate, alongside the Coborn Inpatient Services, East London CAMHS Eating Disorder Service and the Intensive Community Care Service. The service works closely with colleagues within the sub-directorate, as well as colleagues within our community CAMHS service and external partners.
Main duties of the job
The post holder will be responsible for managerial and operational aspects of the service delivery for the East London CAMHS Crisis Team. This task will be delivered in conjunction with the Consultant Psychiatrist and Clinical Service Manager through effective leadership.
The post holder will supervise and ensure that ensure that the clinical team are providing high quality services to the local population. The post holder will lead on contributing to a positive working environment within the multi-disciplinary team and lead on innovative developments in the service. The post holder will require a high degree of professional autonomy and self-management, and will be required to account for their professional practice through appraisal and audit. The post-holder will produce reports on developments for managers and multi-agency partners.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Leadership
1. To provide inspirational operational and clinical leadership of disciplinary clinicians in the team to ensure young people experiencing serious mental illness have access to evidence-based assessments and interventions
2. To provide a service where equality, diversity and inclusion underpins care and operational policy; ensuring young people and their families cultural, religious, and spiritual needs are considered.
3. To provide visible leadership in a continuous quest for improving professional development, performance and quality, promoting a clear sense of direction within the team that is in keeping with the achievement of the Service’s objectives and modernisation of services
Service development and partnership working
4. To lead on the future planning and improvement of the team, including collaboration with multiagency partners and commissioners including the CCG and local authority.
5. To ensure the team has strong and effective links with other relevant services across the localities, including representing the service on appropriate multiagency groups, communicating highly complex information and contributing to the overall development of services.
6. To ensure constructive relationships with local service users, children’s social care, youth services, education, other health providers and third sector organisations.
Clinical responsibilities
7. To supervise and support the clinical team in providing clinical service with high level skills of assessment of complex clinical situations and high levels of competency in evidence based assessments and interventions
8. To supervise and support the clinical team employ a broad theoretical knowledge base to analyse, interpret and compare complex information in order to develop a specialist understanding and to design specialist programmes of care tailored to individual need.
9. To be mindful to the needs of children, young people, families and individuals from a wide range of racial, cultural, sexual, religious and social backgrounds and to develop with colleagues innovative ways of meeting these needs.
Human Resources
10. To be responsible for the line management of non-medical staff in the team
11. To ensure appropriate human resources policies and procedures are followed throughout the team
Clinical Governance and Quality
12. Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place
13. Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile
Performance Management
14. To be responsible for monitoring and recording and reporting on clinical work and communicating complex clinical information to a variety of recipients e.g. service users, families and carers, other professionals orally and in writing.
15. To be responsible for delivery of agreed performance objectives and ensure staff deliver to agreed quality standards in line with the Service’s objectives.
Person specification
Professional qualifications and training
Essential criteria
16. Degree level study or equivalent / Further post degree qualification
17. Current Registration with appropriate professional body e.g. ACP/ HPC / UKCP / NMC
18. Leadership / management qualification
Experience
Essential criteria
19. 2 or more years’ experience of providing senior clinical leadership at 8A (including line management responsibilities
20. 6 or more years post qualification experience of working within a a multi-professional and multi-agency child health environment
21. Experience of service development and change management.
22. Experience of providing professional support/supervision and motivation to staff.
23. A comprehensive understanding the Mental Health Act 1983/2007, Mental Capacity Act 2005 and legislative framework of the Children Act 1989.
Skills and abilities
Essential criteria
24. Strong leadership and management capacity obtained working with complex service users in a multi-disciplinary team setting.
25. Enhanced knowledge of children’s safeguarding.
26. Ability to build and develop teams which should include teaching, supervision, and training.
27. Ability to manage group dynamics, conflict, and work with diversity.
28. Ability to co-ordinate and chair meetings.
29. Extensive IT skills including use of electronic client records, intranet, shared drives, databases, Word, and Excel packages.
30. Excellent communication skills. Promoting evidence-based practice and core competencies.
31. Can work across professional boundaries within and external to the Trust.
32. Ability to prioritise and deputise work.
33. Evidence of complex case management.
Knowledge
Essential criteria
34. Advanced knowledge within own clinical discipline and sufficient knowledge of other disciplines / modalities to provide overall psychological therapies leadership in the service area
35. Broad theoretical knowledge base in the analysis of highly complex facts or situations to arrive at appropriate formulations
36. Knowledge of clinical risk management systems and processes
37. Up to date knowledge of NICE and other best practice guidelines
38. Knowledge of relevant legislation and its implications for the CAMHS client group
39. Knowledge, understanding and clinical experience with people from diverse ethnic and cultural backgrounds and families with a high level of deprivation, social exclusion and marginalisation
40. Understanding of equality of opportunity and related policies and procedures