Job summary Dalton Terrace Surgery is a well-established, patient focused GP practice serving the local community of Holgate and surrounding areas. Following the appointment of a new Practice Manager, we are now seeking an Operations Manager to join the team to support the growth of the practice and strengthen our day to day operations. You will play a key role in running a busy NHS general practice. You will manage staff, rotas, facilities and administration workflows, and support QOF and CQC delivery.
You will work closely with the Practice Manager, with real hands-on involvement in service development and practice improvement. This is an opportunity to join the practice at an exciting time, where your experience in general practice will be valued. You will have autonomy, strong leadership support, clear progression and the chance to shape future service development. Main duties of the job As Operations Manager, you will support the day-to-day leadership and organisation of the practice, helping to ensure services operate smoothly, safely and in line with regulatory, contractual and performance requirements.
Working closely with the Practice Manager and GP Partners, you will support staff, coordinate activity across teams and help maintain high standards of patient care and operational delivery. This role combines people management, performance monitoring, governance support and service improvement. You will be regularly involved in quality initiatives, audits, compliance activity and operational projects, contributing to continuous improvement across the practice. You will also play a key role in supporting staff development, recruitment processes and maintaining effective systems that enable the practice to meet its strategic and contractual obligations.
This is a hands-on management role, well suited to someone who enjoys problem-solving, taking initiative and working collaboratively to improve how services are delivered for both patients and staff. PLEASE NOTE Applications will be reviewed on an ongoing basis, and the advert may close early once enough suitable candidates have applied. Please see JD & Person Spec for more information