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Operations Director @ JBi Digital | Leadership // Information Security // Digital Transformation // Digital Innovation // Consulting // Problem…
JBi Digital is a leading digital transformation agency delivering innovative, tailored solutions across platform development, UX design, and performance-led digital marketing.
We’re looking for a Head of Delivery to lead our in-house delivery team and help us scale with quality and clarity. This is a key leadership role for someone with strong digital agency experience, a hands-on mindset, and a passion for developing people and improving how teams work.
You’ll need to thrive in a fast-paced agency environment, managing complexity, overlapping deadlines, and multiple stakeholder groups with confidence and strategic insight.
What you’ll be doing
* Own and lead the agency’s entire delivery function — across project managers, platform owners and support teams.
* Take accountability for project quality, efficiency, and consistency, while improving how we work.
* Implement structured delivery processes, with a focus on continuous improvement and agility.
* Coach and mentor team members to help improve individual performance and build delivery confidence.
* Step in where needed to help troubleshoot delivery blockers, client issues or process gaps — hands-on support is essential.
* Help shape our internal culture by enabling high performance, trust, and collaboration.
* Oversee project resourcing, capacity planning and budget reconciliation.
* Maintain clear delivery governance across multiple high-value, concurrent projects (often £500K+).
* Collaborate with technical, UX, content and design teams to ensure successful outcomes across all disciplines.
* Have extensive experience in a digital agency or consultancy — you get the agency model and know how to make it work well.
* Have led multi-disciplinary delivery teams including PMs, POs and support — and know how to balance structure with autonomy.
* Are obsessed with raising the bar — driving performance, quality, and learning in delivery teams.
* Understand the full delivery lifecycle and know where efficiencies, risks, and improvements can be made.
* Are comfortable in a strategic leadership role but not afraid to get stuck in when things need unblocking.
* Are passionate about helping people grow through structured coaching, feedback and mentorship.
* Have a strong grip on delivery frameworks, agile processes, and delivery tooling (Jira, Trello, etc.).
* Communicate clearly and confidently with clients, stakeholders and internal teams.
Experience & Skills
* 7+ years’ experience leading delivery in a digital agency environment.
* Solid background in UK public sector delivery (GDS standards, accessibility, security).
* Strong budget management experience on projects of £500K+.
* Confidently managing multiple concurrent workstreams and teams.
* Knowledge of SEO, UX, cloud platforms and digital security principles.
* Experience developing or evolving delivery processes at the team or organisation level.
If that’s you, we’d love to hear more! In return, we can offer:
* A competitive salary and pension contributions
* 33 days' holidays as standard (including bank holidays)
* Private Health Insurance - cover includes: 24/7 GP appointments, Fast Track Appointments to see a specialist quickly, Axa Dentist and Optician cashback scheme
* Mental Health Assistance Programme
* Discounted gym memberships
* Budget for training to help you grow
* Participation in charity volunteering days
Position: Permanent
* Hybrid working (2-3 days every week in our office in Old Street, London)
Sponsorship: We do not offer work sponsorship or visas
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Product Management
* Industries
Technology, Information and Media and Information Services
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