Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
QA Insights Specialist - 6 month secondment
About this role
We have an opportunity to join the QA department as a QA Insight Specialist. You will work in a role that looks to create and lead on change through the analysis of QA results. The role will mean you interact with stakeholders to present findings and suggesting ways of improving QA results. All with the aim of improving business practices. The team will support you in your development if that is through working with stakeholders, influencing change or working on your analytical skills. You will need to be able to work in a fast-paced environment to provide results to both the immediate and wider department, so be ready to work in a passionate team focused on supporting customers and the business.
What you'll do
* Review and analyse Operation's QA results to provide valuable insight to the wider business. Presenting your findings in a compelling way to both the QA department and the wider organisation.
* Be the point of contact for appeals for initial statistical QA; where you will listen and respond to appeals across a range of areas within operations
* Review initial QA scoring to ensure the right outcome was reached and provide feedback to managers on areas of improvement for front line QA
* Hold calibrations for different lines of business to ensure everyone is aligned in the service we deliver to our customers
* Manage and analyse different sources of data and communicate your findings to senior stakeholders both within and outside the Operations department
* Work closely with your peers and team to provide flexibility in supporting the wider QA operation
What we're looking for
* The ability to review and analyse data to provide insights into the business; including both areas of improvement and areas of strength
* Strong computer skills in terms of spreadsheets and deck writing.
* A sharp focus on detail demonstrating the ability to find errors across multiple formats if that is in writing, calls or data sets
* Strong communications skills, being able to present findings in a clear and concise manner both written and verbally
* Stakeholder management skills, being able to navigate the business to find answer to queries and sources of information
* Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis
* Experience or expertise in Quality assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy
* A passion for change in both adapting to new ways of working within the organisation and also looking to create it within the team and wider department
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Where and how you'll work
This is a 6 month fixed term secondment position based in our Nottingham office.
We have a hybrid working model, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What's in it for you
* Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
* We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
* Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
* Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
* REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
* OutFront - to provide LGBTQ+ support for all associates
* Mind Your Mind - signposting support and promoting positive mental wellbeing for all
* Women in Tech - promoting an inclusive environment in tech
* EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).