Job Title: Income and Administration Officer
Contract Type: Permanent Salary: £28,764.24 per annum Working Hours:
37.5 hours per week, full time Working Pattern: Monday to Friday 9-5 Location: Based at John Chadwick House, Ilford, covering several schemes across London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as an Income and Administration Officer Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues.
The focus of this role is to support customers to sustain their tenancies, maximise the organisation’s rental income and deliver income administration across a defined number of properties.
About you
* Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
* Experience of working in a customer-facing environment.
* Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
* Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
* Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).
Why Riverside?
At Riverside, we’re a housing association with a difference
* enhancing the everyday for all our customers.
For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us
Working with us, you’ll enjoy:
* Investment in your learning, personal development and technology
* A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive.
At Riverside, we value diversity in all its forms.
We foster a workplace where all individuals are respected, empowered, and heard.
Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
#J-18808-Ljbffr