Overview
PE Global is recruiting for a Customer Service Representative (with finance background) for a leading multinational manufacturer of construction and mining equipment based in Solihull. This is an initial 12-month contract position working 5 days on site.
Responsibilities
* Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented.
* Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
* Identifying issues and determining appropriate course of action for effective resolution.
* Understanding of products and services offered, providing appropriate solutions to customer queries.
* Understanding and managing end of lease process.
Education/Experience
* Degree or equivalent Customer Service experience
* Oracle, Salesforce and PowerBi experience highly desirable.
* Experience in a leasing environment
* Finance background
How to apply
Interested candidates should submit an updated CV. Please click the link below to apply.
Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK
Seniority level
* Associate
Employment type
* Contract
Job function
* Administrative and Customer Service
Industries
* Staffing and Recruiting, Construction, and Agriculture, Construction, Mining Machinery Manufacturing
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