The Payments Product Manager is responsible for defining, delivering, and continuously improving the global payments product capabilities that underpin how customers pay for travel and how suppliers are paid across our technology ecosystem.
This role owns, but is not limited to, the product lifecycle for customer payment models (credit accounts, monthly billing, individual traveller cards, lodge cards), enriched card data, and supplier payment methods where the business operates as merchant (including account settlement, BSP, and card-based payments with commercial rebate models). Working closely with Finance, Technology, Account Management, Commercial, and external payment providers, the role ensures payments are scalable, secure, compliant, highly automated, and aligned to customer needs, financial controls, and commercial objectives.
About Flight Centre Travel Group
Flight Centre Travel Group is one of the worlds largest travel companies with over 12,000 employees globally - who we call ‘Flighties. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say were a great place to work, we have the proof to back it up. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, were a bunch of travel lovers looking for more travel lovers to join our family.
The Role
Define & lead the global payments product roadmap across customer receivables and supplier payables.
Standardise and optimise payment models while meeting regional regulatory and commercial requirements.
Enhance customer payment capabilities, including integration across booking, invoicing, expense, and reporting systems.
Develop supplier payment solutions that improve automation, reduce cost, enhance auditability, and maximise rebate and cash‑flow benefits.
Lead delivery from discovery to launch, producing clear product requirements and partnering closely with engineering and vendor teams.
Ensure strong integrations with booking, mid‑/back‑office and expense systems, driving automation and reducing exceptions.
Act as the key liaison for payment providers, card networks, gateways, and internal Finance and Tech stakeholders.
Support internal teams (Finance, Sales, Account Management, Onboarding) by providing clear product definitions and expertise.
Oversee governance, risk & compliance to ensure products meet regulatory, audit, and security standards globally.
Use data and KPIs to evaluate performance and prioritise enhancements that deliver real customer and business value.
About you
Proven experience in payments product management, ideally within a corporate TMC, travel, payments or fintech environment
Strong understanding of corporate travel payment models: credit accounts, lodge cards, traveller cards, BSP, merchant settlement, expense flows
Experience delivering enterprise‑scale payment platforms or payment products
Strong background working with payment providers, gateways, card networks, and finance systems
Confident working in Agile/Scrum product environments
Excellent stakeholder management skills: able to partner with Finance, Technology, Commercial, Sales, and external vendors
Exceptional communication, prioritisation, and problem‑solving skills
Highly self‑driven, detail‑oriented, and comfortable working across complex regulatory and compliance requirements
Thrives in a global role with flexibility across time zones
Our award-winning work perks
Discounted travel for family and friends - booked by our in-house travel team - as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
Career progression - as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
Active Hour - an hour set aside each week to spend on your well-being.
Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Group‘s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
PandoLogic. Keywords: Product Manager, Location: London, ENG - SE25 5PY