Administrator Location: White Cty, W12 7DE
Hours: 8am – 5pm
Pay: £16.22 per hour (Umbrella) or £12.21 per hour (PAYE)
Start: ASAP
OverviewWe are seeking organised, proactive Administrators to join our team on a temp-to-perm basis. You will be responsible for supporting day-to-day operations, ensuring accurate record-keeping, coordinating with residents and contractors, and maintaining high standards of customer service.
Key ResponsibilitiesResident & Customer Service
Act as the first point of contact for residents and leaseholders.
Liaise with residents to arrange appointments, surveys, and contractor visits.
Maintain honest and clear communication with tenants.
Manage and resolve complaints, identifying the nature of issues and aiming to resolve them promptly to prevent escalation.
Keep a full log of all complaints and ensure they are reported/resolved in line with company procedures.
Check that service promises are being delivered and notify stakeholders of any tenant issues.
Operational & Compliance Administration
Ensure all mandatory inspections are saved in the correct location for audit purposes.
Ensure client meeting minutes are accurately filed and that all actions are completed.
Maintain a complaints procedure and assist with disputes and damage claims.
Arrange access for residents for surveys and subcontractor visits.
Deal with access problems or issues as they arise.
Data & Reporting
Review customer satisfaction surveys and raise findings at Contract Review Meetings.
Review KPIs to identify patterns and trends and highlight them to Senior Management.
Report recurring issues or trends
Update IT systems, trackers, and site administration records as required.
Update trackers following direction from the Contracts Manager.
Liaison & Coordination
Coordinate with subcontractors, project managers, surveyors, clients, clerks of works, and other stakeholders to ensure works are carried out.
Requirements
Strong administrative background, ideally in a repairs, housing, construction, or operational environment.
Excellent communication and customer service skills.
Confident in handling complaints and resolving issues.
Please apply today or call Leah Seber at Build Recruitment to discuss the role