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Role: C2M Expert – Functional and Technical
Job Type: Permanent
Location: Exeter
Number of hours: 40 hours per week – full time
Ready to utilize your experience and expertise C2M Expert – Functional and Technical?
We have an exciting role for you - C2M Expert – Functional and Technical!
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
* Collaborate and contribute within a dynamic, inclusive team environment.
* Tackle challenges head‑on with a proactive and solution‑focused mindset.
* Strive for excellence and deliver impactful results in every interaction.
The Role
As a C2M Expert – Functional and Technical, you will be responsible for designing, configuring, extending, and supporting the Oracle Utilities Customer‑to‑Meter (C2M) platform. The role supports utility business processes across customers, service agreements, service points, meters, usage, and billing determinants. You will work closely with technical and business stakeholders to deliver robust solutions, provide expert support, and contribute to solution design across utility transformation programmes.
Key responsibilities:
* Contribute to end‑to‑end solution design and delivery.
* Design, configure, and support Oracle Utilities C2M functional and technical components.
* Support and enhance customer service, billing, metering, and usage processes.
* Configure and maintain business objects, maintenance objects, UI maps, scripts, zones, and portals.
* Support batch processing, algorithms, and plug‑in points.
* Collaborate with cross‑functional teams and stakeholders.
* Provide functional and technical support across implementation phases.
* Produce and maintain relevant documentation.
Your Profile
Essential skills/knowledge/experience:
* Solid experience working with Oracle Utilities C2M, CC&B, and MDM.
* Strong functional expertise in customer service, billing and payments, meter read and meter management, credit and collections, case management, move‑in and move‑out processes, and new connections.
* Hands‑on experience with configuration tools, including Business Objects (BO), Maintenance Objects (MO), UI Maps, Business Scripts, Service Scripts, BPA scripts, zones, and portals.
* Knowledge of C2M, CC&B, and MDM batches, algorithms, and plug‑in points.
* Experience in solution design and production support.
* Strong communication and stakeholder engagement skills.
Desirable skills/knowledge/experience:
* Functional knowledge of the utilities industry.
* Experience managing Commercial and Industrial utility customers.
* Strong stakeholder management experience.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps:
Application Process
* Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact -
* Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
* Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
* HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.