On TAP is the market‑leading property maintenance company in Brighton & Hove, working with homeowners, landlords, councils, and local businesses. Our office manages hundreds of maintenance jobs every week across plumbing, heating, electrical, and general building services.
There is an opportunity for a full‑time role upon successful completion of the apprenticeship.
As an Apprentice Administrator or Customer Service Practitioner at OnTapGroup, you will work closely with the Office Manager and the wider team to keep the business running smoothly. This will be a varied and rounded role covering all areas of the business.
Key Responsibilities
* Answer phone calls and emails from customers and suppliers
* Book jobs and appointments for our engineers
* Help with quotes, invoices, and work orders
* Support the team with social media updates and admin tasks
* Keep office supplies and materials organised
* Maintain good relationships with clients and contractors
* Coordinate daily schedules with the Office Manager
* Gain customer service and business administration skills
* Work as part of a team to complete tasks effectively and efficiently
* Show interest in property, maintenance, or office management
The apprenticeship can be either a Business Administration Level 3 qualification or a Customer Service Practitioner Level 2 qualification, depending on the candidate’s experience and interests. Mentoring and on‑the‑job training will be provided by experienced staff.
Monday to Friday, with one hour for lunch and six hours of study time per week dedicated to work‑based learning. Working hours to be confirmed.
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