Retail Refrigeration Service Administrator
Main Duties and Responsibilities
• To answer and log incoming calls and requests from internal and external customers
• Coordination of engineer resources and labour in conjunction with other team members and Service Manager
• To order parts and raise purchase orders for subcontractor labour where required
• To initiate first stage internal and customer escalation processes
• Take on projects as and when required and see them through to successful completion
• To prioritise customer contracts / outstanding calls and despatch engineers.
• To identify cost saving initiatives.
• Where possible - to assist others with tasks that may be outside of the scope of your role
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
• Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
• To comply with Integral's environmental policies and putting forward new ideas for improving environmental efficiencies.
• Adhere to H&S procedures with due regard for business constraints and efficiency
• Generating quotes for customers
• Updating, uploading and checking of the clients' online systems & KPI reports
• Provide holiday cover for other administration roles
• To record and control cylinder rentals
• To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI's.
• Proficient use of Microsoft Excel
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• To answer and log incoming calls and requests from internal and external customers
• Coordination of engineer resources and labour in conjunction with other team members and Service Manager
• To order parts and raise purchase orders for subcontractor labour where required
• To initiate first stage internal and customer escalation processes
• Take on projects as and when required and see them through to successful completion
• To prioritise customer contracts / outstanding calls and despatch engineers.
• To identify cost saving initiatives.
• Where possible - to assist others with tasks that may be outside of the scope of your role
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
• Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
• To comply with Integral's environmental policies and putting forward new ideas for improving environmental efficiencies.
• Adhere to H&S procedures with due regard for business constraints and efficiency
• Generating quotes for customers
• Updating, uploading and checking of the clients' online systems & KPI reports
• Provide holiday cover for other administration roles
• To record and control cylinder rentals
• To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI's.
• Proficient use of Microsoft Excel