Job Title: PFI Account Manager
Location: Manchester
Contract Type: Permanent, Full-Time
Salary: £55,000 + company vehicle / car allowance, bonus, and comprehensive benefits package.
Role Overview
The Account Manager will be responsible for the day-to-day management of service delivery, including financial, safety, and quality performance elements of the contract. You will ensure that contractual commitments are delivered in line with SLAs/KPIs and other requirements detailed in the contract documentation.
This role requires setting high standards and ensuring all aspects of commercial and operational delivery comply with legislative requirements, company governance, policies, and procedures. Building strong relationships and maintaining proactive communication with all internal and external stakeholders is essential.
This is a customer-facing role.
Key Responsibilities
Provide a safe and healthy environment and working conditions for all employees in line with company safety standards.
Comply with all company policies and procedures to ensure timely and effective implementation.
Drive quality, innovation, and continuous improvement.
Promote an open, transparent management style that encourages progress and development within the team and with client stakeholders.
Ensure financial policies and processes are communicated, implemented, and monitored effectively.
Ensure contracts are staffed with fully competent and appropriately trained teams, with effective succession planning in place.
Deliver effective communication through advice, leadership, and participation in client management meetings, briefings, consultation forums, correspondence, and reporting.
Ensure efficient operation, maintenance, and repair of site M&E plant, equipment, building fabric, and services.
Minimise company risk from technical, financial, or health and safety perspectives by making appropriate checks in a timely manner.
Essential Skills & Experience
Previous contract management experience.
Member of BIFM, or appropriate FM/Technical qualifications.
Strong knowledge of building services and legislation.
Experience managing services in a prestigious corporate environment.
Proven background in facilities management.
Ability to remain calm and make clear decisions in high-pressure situations.
Technical background is essential.
Health & Safety qualification / M&E qualifications.
Knowledge of Water Systems and Legionella Control (HSG274).
Proficient in Microsoft Office (Word, Outlook).
Experience with CAFM systems.
Full, clean UK driving licence.
Recognised industry qualification and relevant experience required.
Benefits
On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;
25 days annual leave (+ public holidays)
Life Cover equivalent to 2x times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks
24/7 Employee Assistance Program and access to mental wellbeing app
Apply today or email (url removed) for further details