East Suffolk Council - Lowestoft, Suffolk NR33 0EQ or Melton, Woodbridge, Suffolk IP12 1RT £27,711 - £30,060 per annum 37 hours per week Permanent East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Housing Repairs and Maintenance team as a Resident Liaison Officer. Your role Working within the Housing Maintenance team you will work closely with Housing teams to arrange access to properties for a wide variety of purposes. These can include statutory inspections and servicing, essential repairs, improvement works and surveys. Spending a high proportion of your time visiting tenants and engaging with them, removing the barriers which stop our staff and contractors from gaining access to their homes. What you will need You will have previous experience in working in a customer focused role and dealing with the public in difficult situations. The ability to communicate with a wide variety of tenants, at times in demanding circumstances – it is essential that you can remain resilient in these situations. A Level 3 or equivalent qualification is required with this role and good IT skills i.e proficient in Microsoft packages. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Steph Duff by emailing stephanie.duff@eastsuffolk.gov.uk. Closing date: 1 August 2025 Interviews: 13 August 2025 How to apply Step 1 - Read the advert and the Job Description and Person Specification (Word) Step 2 - Complete the Supporting Statement template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL). East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0