About the Role
We are seeking a proactive and technically skilled Technical Support Officer to join our ICT & Digital Services team on a temporary basis for an initial period of 12 months. This role is pivotal in supporting the borough’s network infrastructure and undertaking a comprehensive analysis of current provisions across multiple council sites.
You will work closely with colleagues across ICT, Digital, and Estates to assess, document, and recommend improvements to our network infrastructure, ensuring it meets the evolving needs of our services and
Key Responsibilities
* Conduct site visits across the borough to assess existing network infrastructure (LAN/WAN, switches, routers, cabling, Wi-Fi, etc.).
* Analyse current network performance, capacity, and resilience.
* Document findings and produce detailed reports with recommendations for improvement.
* Support the implementation of network upgrades and configuration changes.
* Collaborate with internal teams and external suppliers to ensure best practice and compliance with security standards.
* Provide technical support and troubleshooting for network-related issues.
* Maintain accurate records of network assets and configurations.
About you
We’re looking for someone with:
* Proven experience in network infrastructure support and analysis.
* Strong understanding of networking technologies (TCP/IP, VLANs, firewalls, wireless networks).
* Experience working in a multi-site environment, ideally within the public sector.
* Excellent problem-solving and communication skills.
* Ability to work independently and manage multiple priorities.
* Flexible with your working hours to meet the needs of the Service.
* A full UK driving licence and access to a vehicle (travel across borough sites is essential).
* Experience with Cisco switches is desirable
About us
For internal RBC candidates approval for secondment should be obtained from your Service Director (or nominated representative) before applying for the post (temporary posts only)
Interviews will be held on 20th October 2025
To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification.
Please ensure you anonymise your CV and supporting statement.
Unfortunately, we are unable to offer sponsorship for this role