* Manage general office administration, filing and documentation systems
* Handle incoming calls, emails and office communications
* Process sales orders with speed and accuracy
* Prepare quotes, proposals and sales-related documentation
* Update and maintain CRM systems (Salesforce or similar)
* Track customer orders, delivery schedules and payment updates
* Handle customer enquiries via phone and email
* Support sales reporting, data entry and data management
* Ensure accuracy of customer information and maintain strong data hygiene
* Order and manage office supplies and stock levels
* Coordinate diaries, internal meetings and staff schedules
* Liaise with couriers, suppliers and service providers
* Support health & safety, fire safety and office compliance procedures
* Assist with marketing, operations and internal project work
* Prepare reports, presentations and internal documents
* Provide administrative support to senior leadership and wider teams