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Pay Rate: £40,000
Contract Type: Permanent (Full-Time)
Shift patterns: 4 on 4 off, 4 days (possibility nights and days)
Location: Gatwick, RH6 0JW
Please be aware that interviews are scheduled during the week commencing 1st September. Applications received after this date may not be considered but will be kept in our talent pool for future opportunities, subject to your consent. We review applications continuously, and if we receive a large number, the application period may close earlier. To ensure consideration, we recommend submitting your application early.
PLEASE NOTE: The role is based within an airport. Successful candidates will be required to undergo security/background checks.
Are you ready to advance your career? DHL, an award-winning supply chain leader, also provides ground handling services at many UK airports. We are seeking a Back of House, First Line Manager to support our aviation contract, deliver excellent service, and achieve outstanding results.
WHAT DOES THE ROLE ENTAIL?
* Leading and supporting colleagues in HR matters.
* Reporting to the Airside Performance Manager and collaborating closely with colleagues.
* Ensuring compliance and standards are maintained, including planning meetings.
* Managing OMS tools to improve working practices.
* Building relationships and maintaining clear communication.
* Having a comprehensive understanding of DHL HR Management and conducting investigations confidently.
* Embracing change as a constant aspect of the environment.
* Understanding and developing safety procedures related to incidents, accidents, GSRs, and CSRs with local teams.
* Managing daily trackers, call logs, investigations, and handovers.
* Driving operational performance and colleague efficiency.
WHAT DO WE NEED FROM YOU?
We welcome applications from candidates with the following experience, but don't hesitate to apply if you don't meet every criterion — we value talent and potential:
* Problem-solving skills, especially in investigations and implementing preventative solutions.
* Self-motivation and drive for continuous improvement.
* Excellent literacy and verbal communication skills.
* Strong leadership qualities, setting high standards.
SECURITY REQUIREMENTS FOR AVIATION AND TRAVEL AT DHL
* Ability to provide five years of address history.
* Ability to provide five years of reference history (employment, education, benefits, character).
* Ability to obtain a full airside ID.
WHY CHOOSE US?
Alongside competitive pay, enjoy our award-winning benefits, including:
* Free confidential 24/7 GP service.
* Numerous discounts (retail, childcare, gym).
* Affordable loans and enhanced pension schemes.
* 24/7 support services for you and your family, including free counselling and more: https://careers.dhl.com/global/en/dsc-benefits
OUR DIVERSITY & INCLUSION POLICY
We are committed to fair, transparent, and consistent resourcing activities across the UK. Learn more about our approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL leads globally in Supply Chain management, keeping the world moving. Our teams work across industries like retail, automotive, and healthcare to deliver excellence to our customers.
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