Assistant Room Service and Executive Lounge Manager job opening at Park Plaza Riverbank London Hotel
At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service, delicious food, and drinks are as important to the hotel experience as a great night's sleep in a stylish location. Your contribution as Assistant Room Service Manager is vital.
Park Plaza Riverbank London Hotel is one of our largest hotels, with 645 bedrooms and busy In-Room Dining and Executive Lounge operations.
The Assistant Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge services, ensuring high standards of customer service, quality, and efficiency. Responsibilities include supervising team members, staff training, maintaining operational standards, and resolving guest concerns.
The role is key to delivering a seamless and luxurious room service experience.
As our Assistant Room Service and Executive Lounge Manager, you will receive:
* Subsidised travel arrangements after midnight
* Heavily discounted hotel rates across Europe (including Radisson Hotel Group and family & friends)
* 50% F&B discount at our restaurants and bars for your entire party
* Two wellness days per year, starting with 30 days of holiday (including bank holidays), increasing with service years
* Two free meals per day, including on days off
* Access to 40% of your pay before payday via Wagestream
* Recommend a Friend scheme - £750
* BenefitHub discounts at various stores and attractions
* Gym discounts and wellness benefits
* Ride to Work Scheme & free cycling lessons
* Travel season ticket loans (if applicable)
* 24/7 Employee Assistance Programme
* Rota scheduling at least two weeks in advance
* Uniforms and free dry cleaning
* Annual staff parties and events
We are seeking an Assistant Room Service and Executive Lounge Manager who:
* Assists the Room Service Manager in daily operations
* Inspires, coaches, and mentors team members
* Focuses on training, customer satisfaction, health & safety
* Coordinates with kitchen, housekeeping, and front office teams
* Handles guest complaints professionally
* Manages inventory, supplies, and equipment
* Supports scheduling, payroll, and admin tasks
* Monitors performance metrics and suggests improvements
* Has previous experience as an Assistant Room Service Manager, Guest Relations Manager, Room Service Manager, or Executive Lounge Manager
Renowned for creating memorable moments, Park Plaza caters to leisure and business travelers with stylish rooms and versatile facilities, complemented by award-winning restaurants and bars.
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