Pertemps Network Group are recruiting on behalf of a
well-established and reputable service provider
seeking a motivated and customer-focused
Call Centre Sales Advisor
to join their friendly and high-performing team in Brentford.
Location:
Brentford, West London Job Type:
Permanent | Full Time Salary:
£25,500 per annum
Uncapped Commission
Competitive Benefits Shift Pattern:
Monday- Friday (8.30-5.00, 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks)
This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment.
The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement.
Key Responsibilities
Manage
inbound and outbound sales calls, delivering professional and engaging customer interactions Respond to
customer enquiries via telephone and email, ensuring timely and accurate responses Build strong, long-lasting relationships with both new and existing customers Maintain
excellent product and service knowledge
to confidently explain features, benefits, and value Tailor quotations based on customer requirements and identify opportunities to
upsell additional services Process customer deposits and ensure all customer requirements are accurately recorded Maintain accurate and detailed records within the
CRM system Schedule follow-up calls to support sales conversion and customer satisfaction Support reporting activities and contribute to team performance tracking Escalate complaints appropriately in line with company procedures Follow all
Health & Safety
and company compliance requirements Carry out additional duties as required to support the wider team We are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment.
Essential: Minimum
2 years’ experience
working in a
Call Centre or Contact Centre environment Excellent
verbal and written communication skills Strong interpersonal skills and ability to build rapport with customers Experience using
Microsoft Office
applications Strong organisational skills with the ability to
prioritise multiple tasks effectively Ability to work under pressure and meet targets or deadlines Positive attitude and ability to work collaboratively within a team Desirable: Previous
complaint handling
experience Experience working with CRM systems Proven ability to achieve or exceed sales targets Pertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career.