Liverpool, L3 (Hybrid after training)
£25,837.50 per annum
37.5 hours/week, Mon-Fri, shifts between 7:00 am-6:00 pm
About the Role
We are looking for a motivated and personable German-speaking Customer Service Advisor to join our client in Liverpool. In this role, you'll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation.
Key Responsibilities
* Handle all customer interactions in a prompt, friendly, and professional manner.
* Interact with customers across all channels as a blended agent.
* Provide a high-touch, personalised experience for every customer.
* Answer questions, solve problems, and recommend services that meet customers' needs.
* Promote memberships to non-members and advise customers on available services.
* Ensure quality capture and maintenance of customer data.
* Identify, highlight, and escalate service-related issues or trends as needed.
* Meet and maintain individual and team performance targets.
Skills & Attributes
* Fluent in German and English (spoken and written).
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a customer-focused mindset.
* Ability to work effectively across multiple channels and adapt to changing priorities.
* Positive, proactive, and professional approach to work.
* Experience in customer service is desirable but not essential; full training provided.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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