Job Title: Account Manager – IT Staffing
Location: London, United Kingdom
Work Type: Full-Time | 5 Days Onsite
Experience: Minimum 5+ Years in IT Staffing Account Management
Visa Requirement: Must be based in London with a valid UK work permit
Note: Candidates without IT staffing account management experience will not be considered.
About the Role:
We are hiring a Client-facing Account Manager with a strong background in IT staffing and proven experience in end-to-end account management and delivery ownership. This is a critical role for managing existing clients, ensuring smooth delivery operations, and driving client satisfaction.
The candidate must be currently based in London and available to work onsite 5 days a week at client or company locations.
Key Responsibilities:
* Serve as the primary point of contact for client accounts, building trusted and long-term relationships
* Manage the complete account lifecycle – from onboarding and engagement to retention and growth
* Coordinate with internal recruitment and delivery teams to fulfill client requirements effectively and on time
* Own and manage delivery operations: tracking open positions, submissions, interviews, feedback, and closures
* Ensure high levels of client satisfaction through consistent communication, issue resolution, and proactive service
* Identify opportunities for account expansion and upselling additional staffing solutions
* Provide regular reporting and updates to leadership on account status, challenges, and achievements
1. Required Skills & Experience:
* Minimum 5+ years of experience in IT staffing account management – mandatory
* Proven expertise in managing clients in the UK or international IT services space
* Strong understanding of delivery processes, SLAs, and recruitment operations
* Excellent interpersonal, communication, and relationship-building skills
* Ability to handle multiple accounts and work in a fast-paced environment
* Must be currently based in London with valid right to work in the UK
* Comfortable with 5 days onsite work setup
What We Offer:
* Competitive salary package
* Performance-based incentives
* Opportunity to work with a growing, global staffing team
* Professional development and growth opportunities
* Exposure to top-tier clients and technologies