Location: Macclesfield
Job Type: Contract
Industry: Digital Workspace
Job reference: 54766_1755105565
Posted: about 7 hours ago
Job Title: IT Support Technician - Tech Bar (Onsite)
Location: Macclesfield, UK
Overview
We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role provides face-to-face technical assistance to end users, ensuring high-quality service and effective resolution of technical issues. You will be the first point of contact for walk-in and floor support, emphasizing excellent customer experience.
Key Responsibilities
* Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking.
* Maintain a customer-first approach, keeping users informed throughout support processes.
* Collaborate with IT teams to escalate and resolve issues efficiently.
* Troubleshoot and resolve hardware, software, and connectivity issues on Windows 10 desktops, laptops, and mobile devices.
* Support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive, as well as cloud storage platforms like Box.
* Perform device setup, configuration, and deployment for Windows and Mac/iOS environments.
* Utilize tools such as Active Directory, Group Policy, SCCM/SMS, and remote-control technologies for device management.
* Assist with antivirus software management in an enterprise environment.
* Maintain accurate asset inventory records and support asset management processes.
* Use ServiceNow for ticket logging, tracking, and resolution (desirable).
Essential Skills & Experience
* Proven experience providing in-person technical support in a customer-focused environment.
* Excellent communication skills, able to explain technical issues simply.
* Strong knowledge of Microsoft Windows environments within an enterprise domain.
* Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods.
* Proficiency in supporting Windows 10, Microsoft Office 365, and Lenovo hardware.
* Experience supporting Microsoft Office applications, especially Outlook and Teams.
* Familiarity with cloud storage solutions such as OneDrive and Box.
* Awareness of antivirus software management in enterprise settings.
* Understanding of asset management processes.
Desirable Skills
* Experience supporting Apple Mac OS and iOS devices.
* Mobile device setup and deployment experience.
* Knowledge of ServiceNow ITSM platform.
Working Style
* Comfortable in a high-visibility, customer-facing role.
* Able to balance desk support with proactive floor walking.
* Committed to delivering outstanding customer experiences.
How to apply?
People Source Consulting Ltd acts as an Employment Business for this vacancy. They specialize in technology recruitment across various niche markets including IT, Digital TV, Marketing, SAP, Electronics, Air Traffic Management, Management Consulting, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance, and Oil & Gas.
#J-18808-Ljbffr