About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Location: ST10 4DB
Shift Pattern:5 in 7, including some weekend working
The Resort Maintenance Manager plays a critical role in ensuring Alton Towers remains safe, compliant, and fully operational for guests at all times. Leading a team of multi-skilled engineers, the role is responsible for delivering timely reactive maintenance, overseeing routine works, and maintaining strict adherence to statutory and internal compliance standards. This leadership position safeguards the resort’s world-class guest experience by minimising downtime and ensuring all facilities and attractions remain in optimum working condition.
Key Responsibilities
Leadership & Team Management
* Lead, motivate, and develop a team of maintenance engineers across the resort.
* Plan and allocate workload to ensure reactive tasks and scheduled works are completed promptly and effectively.
* Promote a strong safety culture and drive continuous improvement across the department.
Compliance & Safety
* Maintain full compliance with all relevant legislation, standards, and internal policies.
* Ensure accurate record-keeping for audits, inspections, and regulatory reporting.
* Conduct routine safety checks and risk assessments, ensuring appropriate corrective actions are taken.
Operational Maintenance
* Oversee timely completion of reactive repairs to minimise attraction and facility downtime.
* Support delivery of planned preventative maintenance (PPM) programmes.
* Respond quickly to operational issues, working cross-functionally with other resort teams.
* Ensure engineering resources, tools, and materials are available and maintained.
Continuous Improvement
* Identify opportunities to improve maintenance processes and reduce failure rates.
* Collaborate with the Head of Facilities on long-term asset management and improvement plans.
* Analyse maintenance data and performance metrics to guide decision‑making.
Skills & Experience (Essential)
* Proven experience in maintenance leadership within a similar operational environment.
* Strong knowledge of building services and engineering systems.
* Excellent understanding of compliance requirements and safety protocols.
* OSH Managing Safely (essential).
* Ability to work under pressure in a fast‑paced environment.
* Strong communication, organisational, and problem‑solving skills.
Desirable Experience & Qualifications
* Experience within a resort, entertainment venue, theme park, or high‑footfall environment.
* Engineering qualification (mechanical, electrical, or multi‑skilled).
* Experience implementing PPM systems and process improvements.
Personal Attributes
* Proactive and solutions‑focused.
* Calm under pressure with a hands‑on approach.
* Strong leadership presence and the ability to influence others.
* Committed to delivering a safe, operationally excellent guest environment.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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