Join to apply for the Concierge role at TrinityBridge
Overview
The purpose of this role is to provide personalised assistance and information to clients, staff and visitors at our London Head offices. Manage enquiries, offering recommendations, and ensuring a safe and positive experience.
Responsibilities
* Offering a warm and professional welcome to visitors and staff
* Building a network of local contacts to ensure high-quality recommendations for local facilities, services and attractions
* Assist in the coordination of client meetings
* Preparing and clearing meeting rooms for clients
* Acting as a first point of contact for queries and complaints
* Provide support to the Receptionist staff
* Liaising with security, housekeeping, cleaning and groundskeeping staff to ensure that safety, security and cleanliness standards are maintained
* Dealing with lost property and locating missing items
* Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings
* Overseeing deliveries and signing for packages when required
Regulatory Responsibilities | Compliance
* Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
* Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.
We would love to hear from you if
* Excellent communication and interpersonal skills, both written and verbal, with a commitment to providing exceptional guest experience.
* Ability to multi-task and demonstrate a flexible approach to managing a fast-paced front-of-house role
* Previous experience working within a Front of House or concierge role is desirable; experience in customer-facing roles is essential
* Willing to undertake training relevant to the role (e.g. Fire Warden, First Aid, DSE Assessment)
* Computer literacy: proficiency in Word, Excel, Outlook and Office Suites
* Proactive and enthusiastic approach to daily tasks and interactions
* Security awareness: understanding security protocols and procedures
At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
We appreciate that from time to time, recruitment agencies may submit speculative CVs to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, speculative CVs received by TrinityBridge that have not been authorised in advance will be ineligible for an agency fee.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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