Customer Service Advisor (006767) Birmingham, England
Customer Service Advisor
Department: Facilities and Customer Services
Location: Birmingham
Contract: Permanent and Full Time
Join Our Team as a Customer Service Advisor – Elevate Customer Experiences and Make a Difference!
This is a multifaceted role, incorporating Customer Service responsibilities alongside Health & Safety, IT, Administration, and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.
What you’ll be doing
* Ensuring that students have an excellent experience whilst being at BPP
* Covering reception desk and greeting visitors (part of team rota, covering evenings and weekends)
* Facilitating and scheduling computer-based assessments
* Overseeing material stock levels for course delivery; maintaining and ordering
* Liaising with internal departments in support of administrative tasks
* Building close relationships with students, staff and contractors
* Consistently providing a high-quality service
* Acting as first point of contact for facilities and building issues that might arise
* Providing support for BPP events as well as providing classroom support
* Managing refreshments and room bookings for internal and external events
* Providing a first line response to the IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
* Distributing internal and external post
* Acting as a Health and Safety Contact, First Aider and Chief Fire Marshall
What we’re looking for
* Demonstrable record of providing exceptional levels of customer service
* Ability to take ownership of issues and associated responsibility for completing a task
* Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
* Ability to work within in a team environment as well as independently
* Ability to build and maintain strong stakeholder relationships
* Excellent communication skills, both verbal and written
* Experience working with IT systems and able to troubleshoot basic IT issues
* Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint
Company Benefits
* Pension - up to 5% matched by employer
* Life Assurance - 4x basic salary
* Cycle to work scheme
* Private Medical Cover
* Health Care Cash Plan
* Employee Assistance Programme
* Will Writing Service
* Income Protection
* Give as you earn - You can make tax-efficient contributions to a charity of your choice.
* BPP Rewards - A company-funded scheme that offers genuine discounts and allows you to make significant savings each year on everything from your petrol, groceries, holidays, clothing, and home insurance.
* 25 days holiday per year plus 3 company nominated days over Christmas + bank holidays, you can also buy up to 10 additional days per year.
* Learning and Development - As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive in-house leadership and management training programme and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.
Please note successful candidates will be required to undergo a Basic DBS Check OR Credit Check.
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