About the Role
Grove Surgery in Thetfordhas two exciting opportunities for enthusiastic and proactive receptionists to join our team. One position is offered on a full-time basis for 36 hours per week and the other is part-time working 18 hours per week.
The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
* Greeting and directing all patients.
* Making appointments.
* Prompt telephone call handling.
* Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
* Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
* Advising patients of practice procedures.
* Registering new patients.
* Accurately maintaining patient database and records, photocopying, filing and scanning.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team and to "think on your feet".
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
We are a friendly, energetic team who love to have fun and make each other laugh everyday helping our patients through life's health challenges. Our dynamic surgery delivers excellent care to our patients and provides a positive and supportive working environment.
Grove Surgery cares for approximately 12,500 patients. We are a teaching practice and support the development and training of Nursing associates, Physician associates, medical students and GP Registrars.
We have an exceptional multi-disciplinary team including Nurses, Healthcare Assistants, Social prescriber, Care co-ordinator, Paramedic, Physician associates, Clinical Pharmacist, Pharmacy Technicians who work alongside our GPs to ensure our patients receive the best care available.
Our reception and administration team includes a variety of positions. This ensures our teams have the opportunity to learn new skills and develop.
o NHS Pension Scheme
o Life insurance
o Family benefits including an adult dependents pension and children’s pension
o Ill health benefits
o 20% employer contribution
o Health service discounts
o Health Cash Plan -which includes cash towards dental care, optical care, gym memberships and additional reward schemes.
o Annual Leave: minimum 25 days FTE, with additional bank holidays.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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